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Email: info@keystone-management.com

ICS Comments

Steve Simpson's contribution to the ICS Conference was first-class: a stimulating, persuasive, convincing and valuably provocative overview of the unwritten ground rules which actually underpin the reality of corporate life.

Dr Ted Johns
Institute of Customer Service

I speak for myself and my colleagues, who also attended the Institute of Customer Service Conference, when I say that your presentation was indeed one of the best. A cracking presentation: engaging, insightful, inspirational, thought-provoking, FUN and how accurate! Everyone should conduct a UGR "audit" and then work together to encourage and retain the good UGRs.

Kind Regards
Carmen Lester
Customer Service Manager
CIBA Vision UK


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