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Keynote presentations at four MLC Conferences, Melbourne

I attended a seminar recently where one of the presenters, Steve Simpson, delivered a presentation on customer service. Having been an employee of large organisations for many years I have had numerous opportunities to attend customer service presentations and I must admit that I was expecting the 'same old, same old'.

I was surprised to find that Steve brought to this age-old topic a high level of knowledge, understanding and enthusiasm. My attention was kept throughout the whole presentation as I was continually learning. Steve made the presentation interactive allowing the audience to contribute. Steve is very obviously passionate about his topic and I was disappointed when the session closed as I am convinced that I could have expanded my knowledge further had more time been allocated.

Debbie Lancaster
Project Manager
National Australia Bank Limited
Financial Planning


I have heard Steve Simpson speak at different conferences over the last year or so and have found him to be very informative but at the same time entertaining.

I have tried to implement many of his ideas in my business and have found his information on “engaged� and “disengaged� workers to be particularly helpful in dealing with staff.

Having attended many conferences in the financial services industry over 40 years I would rate Steve’s message and his ability to get it across up with the best.’

Gerard O’Brien
T/A Wealth Concepts
Authorised Representative
GWM Adviser Services Limited
T/A Garvan Financial Planning
Australian Financial Services Licensee

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